How can we help?
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Getting started
From the sidebar choose Dashboard, then New. Pick a template or start blank, drag widgets from the panel on the right, and hit Publish when you are happy.
Go to Users and select Invite User. Enter an email address, choose a role, and they will receive a link valid for seven days.
Yes. CSV and XLSX files up to 50 MB can be imported from the Files app, and columns are mapped automatically where the headers match.
Press ⌘K on macOS or Ctrl+K on Windows to open the command palette from anywhere.
Security
Open Settings then Security, switch on Authenticator app, and scan the QR code with your authenticator of choice.
In the region selected when the workspace was created: eu-west-1, us-east-1 or ap-southeast-1. Region cannot be changed afterwards.
Yes, SOC 2 Type II and ISO 27001. Reports are available under NDA from your account manager.
Billing
All major cards, PayPal, and bank transfer for annual plans above $5,000.
Most declines come from the issuing bank rather than us. We retry three times over five days and email you at each attempt.
Yes. Add your tax details under Settings then Billing, and future invoices will include them automatically.
API & webhooks
600 requests per minute per key on Pro, 6,000 on Enterprise. Exceeding the limit returns HTTP 429 with a
Retry-After header.Each delivery carries an
X-Nexa-Signature header: an HMAC-SHA256 of the raw body using your endpoint secret.We retry with exponential backoff for 24 hours, then disable the endpoint and email the workspace owner.
Still need help?
Our support team replies within 12 hours on the Pro plan and 4 hours on Enterprise.